A user says his Grok Bot cut his Xfinity bill by $43 a month after he told it to pay for itself, and Elon Musk says this really works
I told my Grok Bot to go figure out how to pay for itself. I love this app
Context
These posts show agents taking on errands such as bill negotiation and refunds, which could make the subscription pay for itself if results hold up.
These are first hand anecdotes from users and have not been verified. Elon Musk, whose company makes Grok Bot, amplified them, so the promotion is not independent.
Deep dive
On October 17, mikepat711 posted that he told his Grok Bot to go figure out how to pay for itself, adding that he loves the app.
His screenshot shows a message saying that Sagar finalized it, with an Xfinity order number blacked out, and that he is now on 300 Mbps for $70.90 a month total with no contract and no mobile line or Peacock. The message says the agent declined a mobile line pitch twice, that this is $43 a month less than October's bill of $113.90, and that the lower price will show up on next month's bill as an adjustment it will check.
That evening, Elon Musk quoted the post: This really works! Grok @Bot can pay for itself.
Separately, Katie Miller posted that she ordered a dress for a black tie event via Grok Bot, that it was never delivered, and that the bot submitted a refund request, contacted DHL, tracked the delivery and followed up with the merchant. She wrote that it just notified her the refund appeared on her credit card. Her screenshot shows the bot saying Net a Porter refunded the full amount and that it posted to her Chase card on Oct 11.
Neither account shows the full exchanges. A day earlier, Musk said SpaceX is building a Hagglebot for businesses.
What to expect next
Watch whether more users post verifiable savings from bill negotiation and refunds, and whether companies such as Comcast respond to agents calling on customers' behalf.
Also watch for the Hagglebot Musk described for businesses, and whether Grok Bot adds features or limits around agents negotiating with service representatives. Questions about disclosure, such as whether reps know they are dealing with an AI, may follow.